Motorola

UbiSurf™ SM56 Software Modems

Quick Start User's Guide

# Contents

Contents. 1

1 Introduction. 1

2 Preparing the Computer for Installation. 2

3 Installing the Modem Hardware. 2

4 Installing the Modem on Windows. 3

5 Verifying Correct Installation. 4

6 Troubleshooting. 5

7 Un-installing and Upgrading. 7

8 Changing the Operating System.. 8

9 Improving DirectX Speakerphone Performance and Quality. 8

10 Contact Information. 9

11 Legal Notice. 10

# 1 Introduction

Motorola's UbiSurf SM56 modems are available for use on PCI, AC-Link (including AMR, CNR and MDC), and HDAudio (including AMOM and MDC) platforms for PC's. The SM56 modem is a feature-rich, 56K modem at an attractive price.

The SM56 modem provides support for all fax and data fallback modes so that you can:

· Use your computer to have Internet access at up to 56 Kbps.

· Use your computer to send and receive faxes at up to 14.4 Kbps.

· Use your computer to connect with other analogue modems at up to 33.6 Kbps.

The SM56 modems supports the following Operating Systems based on the hardware form factor

Product Type | Operating Systems
PCI | Windows XP 64, Windows XP, Windows 2000, Windows Millennium, Windows 98SE
CNR and MDC (AC-Link) | Windows XP 64, Windows XP, Windows 2000, Windows Millennium, Windows 98SE
High Definition Audio (HDA) | Windows XP 64, Windows XP, Windows 2000

Note: The modem cannot be used in pure DOS.

Note: Windows XP, Windows 2000, Windows Millennium and Windows 98SE require different installation modem packages. The modem package for one OS might not work on the other OS. Make sure you have the correct modem installation package before installing.

Computer OEMs that bundle the SM56 modem can benefit from sizable cost reductions, hardware reduction, and lower power consumption. End users benefit from quick, easy and affordable software upgrades, which help them keep current with the latest communications technology.

Important: The SM56 modems are released in two category types: Data/Fax and Data/Fax/Voice (or Speakerphone), and each support a different basic feature-set, as follows:

Product Names | Features
Motorola SM56 Data/Fax Modem | • All data and fax modes • No telephone answering machine (TAM) • No speakerphone
Motorola SM56 Speakerphone Modem | • All data and fax modes • Telephone answering machine (TAM) • Full-duplex speakerphone

You can check which modem you have by selecting Start->Settings->Control Panel, and then double click on the Phone and Modem Options (for Windows XP) or Modems (for Windows 2000, ME, 98SE) icon.

# 2 Preparing the Computer for Installation

To ensure problem-free installation ensure that an unused COM port is available. The SM56 install program interrogates lower COM ports (below COM 5) and installs the modem on the first available and unused port. Although the SM56 functions perfectly on any available COM port, some communications applications may not be able to use the modem if it gets installed above COM 4. Refer to the Troubleshooting section in this document for information on how to force the modem onto a COM port below COM 5 after install is complete.

# 3 Installing the Modem Hardware

Note: This is only needed for the case in which the user purchased SM56 modem separate from the computer (ie: buyins a PCI modem from retail). If the modem hardware is already included in your PC (like in the case of modem-on-motherboard, high definition audio or AC-link platforms) please ignore this section.

When purchasing the Motorola modem separate from the PC (like a PCI modem) you will need to first install the modem hardware. To ensure problem-free installation verify first that an unused COM port is available. Then follow the procedure below to install the SM56 modem hardware:

1. Power down the computer and unplug its power supply.

2. Open the computer case showing its motherboard.

3. Locate the connector (PCI, CNR, MDC, etc.) on the motherboard, and carefully insert the SM56 modem board.

4. Close the computer case and plug its power supply.

5. Connect the wall jack on the modem board to an analog phone jack using an RJ-11 phone cable. If your modem board also has a telephone handset jack, make sure to not plug the telephone line into that jack. The jacks will be labeled with a little icon and/or text indicating which is which.

6. Power ON the computer.

Important: When using the SM56 modem, or any modem for that matter, you should always connect the modem line input to a direct analog telephone line. This will maximize modem performance by avoiding any problems introduced by internal PBX systems, etc.

# 4 Installing the Modem on Windows

Note: The Install Wizard may vary slightly with different versions of the operating system and different service packs.

When starting Windows for the first time, after installing the modem hardware, Plug and Play (PnP) will detect the new hardware and begin an install wizard for the modem. The modem is detected as a new Hardware Communications Device or other similar name. The wizard first looks for the modem information (INF) file, which is included on Motorola's distribution disk or CD-ROM. This file contains information about the modem, including device type, device driver information, as well as the AT command/response sets that it supports. To point the wizard to the correct INF file, please use the guide below.

Product Target OS | INF Location
Windows XP 64 | \x64\WXP\smserial.inf
Windows XP | \x32\W2KXP\smserial.inf
Windows 2000 | \x32\W2KXP\smserial.inf
Windows Millennium | \x32\WME\smserial.inf
Windows 98 SE | \x32\W98\smserial.inf

Once pointing to the correct INF file, Windows will copy all the necessary modem files to the computer and transparently run the necessary installation routines.

Note: The SM56 modem also installs a modem Helper utility on the Windows System Tray (right side of the Task Bar). This application includes real time modem status (dialing, negotiating, connect rate, etc.), in addition to user access to modem properties, country selection and language selection. The SM56 installation auto-detects the country from the OS and defaults to that.

Note: The SM56 modem also has a silent installer in the main branch of the Motorola disk/CD-ROM named SSETUP.EXE. If you double-click on this file, then the modem will auto-detect the OS and automatically point windows to the correct INF files and transparently run the necessary installation routines.

Note: For Speakerphone modems only, Windows finds a second device after the modem has been installed. Windows notifies you that it has found a Serial Wave Device for the modem and prompts for a Wave Device driver. Re-point to the Motorola disk/CD-ROM and click OK. It finds the INF file and installs the appropriate drivers.

# 5 Verifying Correct Installation

Verifying Modem Software Operation on Windows XP

1. Open the Windows Control Panel and double click the Phone and Modems Options icon.

2. Select the Modems tab ,and single click the COM port that the Motorola SM56 modem uses

3. Click on the Properties button.

4. Select the Diagnostics tab.

5. Click the Query Modem button

Within a few seconds a window will appear with the modem responses to various ATI commands issued to it. If this happens, the modem software is properly installed and functioning correctly.

Verifying Modem Software Operation on Windows 2000/Millennium/98SE

1. Open the Windows Control Panel and double click the Modems icon.

2. Select the Diagnostics tab, and single click the COM port that the Motorola SM56 modem uses.

3. Click on the More Info button.

Within a few seconds a window will appear with the modem responses to various ATI commands issued to it. If this happens, the modem software is properly installed and functioning correctly.

Verifying Proper Hardware Operation

To verify correct SM56 modem hardware operation, you can use the following local analog loopback (LAL) test procedure, as follows:

1. Important: Ensure that the telephone cable is securely connected at both ends.

2. Open HyperTerminal (or any terminal application).

3. Optionally, select a connection name and icon.

4. In the Connect Using window, select the Motorola SM56 ...... modem. Click OK.

5. Enter a number in the Phone Number box...any number since we will not be dialing it. Click OK.

6. On the next screen select Cancel.

7. Enter AT and hit <Enter>.

8. The response OK should appear.

9. Enter ATS46 = 23 and hit <Enter>.

10. Enter AT&T1 and hit <Enter>. Wait a few seconds.

11. Type some letters at the keyboard. If the hardware is functioning correctly, the letters you type appear on the screen.

12. To exit this test mode, type +++ in quick succession (note no carriage return) to escape to command mode. After getting the OK response type ATH <Enter> to hang up.

# 6 Troubleshooting

If there is a problem when using the SM56 modem, and your communications application does not explain the problem, check the following list of symptoms and tips.

· My Communications Software Cannot Use the Modem at COM 5

Some communications applications, such as older versions of AOL, do not communicate with a COM port higher than COM4. Sometimes on Windows 98SE platforms the SM56 install program will not be able to map the modem to a COM port number below COM5.

· There is no dial tone

1. Ensure that the telephone cable is securely connected at both ends.

2. Ensure the telephone cable is plugged into the correct jack on the modem -- some modems provide a second jack for handset support.

3. Unplug the telephone line cable from the computer, and connect it directly to a telephone from the wall outlet. Check for a dial tone. If there is none, the problem is in the telephone line or system. Call the service provider.

· Get An Error Message "Telephone signal not detected, please check connection "

1. Ensure that the telephone cable is securely connected at both ends.

2. Ensure the telephone cable is plugged into the correct jack on the modem -- some modems provide a second jack for handset support.

3. Unplug the telephone line cable from the computer, and connect it directly to a telephone from the wall outlet. Check for a dial tone. If there is none, the problem is in the telephone line or system. Call the service provider.

· Get An Error Message “Loop current too high, please close the application and check the telephone line connection”

When you try to dial a connection an error message box pops up, indicating that you are not connected to a proper analog phone line. This is the SM56 digital line guard feature, which protects against hardware damage if the modem is plugged into a high current phone outlet -- such as a digital phone jack. The modem automatically detects the over-current and goes back on-hook before hardware damage occurs. Check the phone outlet and make sure that it is a real analog phone line. Try another analog phone jack.

· I Cannot Hear Call Progress

1. Make sure your speakers are connected to the speaker output jack on your sound system.

2. Call progress reporting on the SM56 requires Microsoft DirectX 5.0 (for Win 98SE, WinMe and Win2K) or later be installed on your PC, and that your sound system/drivers support Microsoft DirectX playback. To test, go into the SM56 AC-L Modem helper Desktop Tray application and select the Call Progress tab. Then click the Test button. If you do not hear anything then your sound system does not support Direct X (or the correct version). Contact your sound card vendor for driver updates or more information.

· The modem cannot complete a connection to another modem

1. Ensure that your modem is dialing the correct number. Ensure that you've specified the correct area code, if one is required.

2. Determine whether the remote modem is correctly configured to communicate with yours.

· The modem does not answer incoming calls

1. Ensure that the automatic answer parameter is set to one of the enabled options, using the ATS0 command (ATS0=1 to answer after one ring, ATS0=2 to answer after two rings, and so on).

2. Ensure that no other devices, such as fax or answering machines, are answering calls before the modem does.

.

· The modem disconnects during a connection

1. Ensure that the telephone cable is securely connected at both ends.

2. Another phone extension in the house might have been picked up.

· Data is not transmitted or received for unusually long periods of time

1. Re-dial the call. (The telephone line connection may be poor.)

2. Try another ISP number, the server could be busy.

· Streaming applications like RealPlayer stop receiving data and report "Net Congestion"

This usually occurs when the ISP, Internet, or streaming host side server is busy and there are many users competing for bandwidth. It is not a modem problem.

· You cannot enter tone selections successfully when calling tone-driven applications

When dialing a remote system that requires you to enter selections using the telephone keys, such as a voice-mail depot or bank-account information provider, you can lengthen the duration of the tones your modem sends, so that the remote system can detect them better. To adjust the DTMF tone length, use the command AT+VTDn (where n specifies the tone duration). Check the SM56 online Help (via the SM56 Helper application on the Windows Desktop Tray) for a list of supported AT Commands.

· The modem does not respond to AT commands

1. Ensure that your communications software is configured to use the same COM port as the modem's COM port.

2. Reset modem parameters to default options by entering AT&F; then re-enter custom options.

· The modem responds to commands, but they do not appear on the screen

Usually this is because the local echo is turn OFF. Turn it on by issuing ATE1 and hit <Enter>.

· You've installed a new peripheral device; now the modem does not work

1. In the Windows desktop tray, select Start.

2. Select Help. The Windows Help Topics window appears.

3. Select the Contents tab.

4. Select If You Have a Hardware Conflict.

5. A series of troubleshooting actions appears. Follow the appropriate sequence.

· The modem connects; then meaningless characters appear

This is usually caused by Error correction turned off. To correct:

In Win98/ME:

1. Open the Control Panel. Double click the Modems icon.

2. Click on the COM port that the Motorola SM56...Modem is installed on

3. Click on Properties.

4. Select Connection.

5. Click on Advanced.

6. Check the Use Error Control-Required to Connect box.

In Win2K/XP:

1. Open the Control Panel. Double click the “Phone and Modem Options” icon.

2. Click on the Modems Tab

3. Click on the Motorola SM56...Modem

4. Click on Properties.

5. Click on Advanced.

6. Click on Change Default Preferences

7. Select “Standard EC” from “Data Protocol” drop down menu.

· The modem cannot connect; the Error Control option is selected

The modem may be connecting at a rate higher than appropriate for the line conditions.

1. Use the AT%B command to limit the maximum connection rate. (For a list of AT commands, refer to the on-line User's Guide.)

2. Lower the rate, using AT commands, until the problem is corrected. You can add AT commands to do this; refer to the next section.

· How Do I Add AT Commands Before the Modem Dials My ISP?

1. Open the Control Panel.

2. Double-click the “Phone and Modem Options” icon.

3. Click on once to select the Motorola SM56...Modem.

4. Click on Properties.

5. Select Connection.

6. Click on Advanced.

7. In the Extra Settings box, chain AT commands as needed. You do not need to enter the AT prefix, but it will not hurt if you do.

# 7 Un-installing and Upgrading

Modem Un-Install Procedure on Windows 98SE and Millennium

1. Open the Windows Control Panel

2. Double click the Add/Remove Programs icon.

3. Select Motorola SM56 Modem Un-install and click Add/Remove.

4. Shut down the computer and remove the modem board from the computer.

Modem Un-Install Procedure on Windows 2000 and Windows XP

1. Open the Windows Control Panel

2. Double click the System Icon.

3. Select the hardware tab and Select the Device Manager button.

4. Double Click the Modems item.

5. Right Click on the Motorola SM56 Modem device and select uninstall from the popup menu.

6. Shut down the computer and remove the modem board from the computer.

Modem Upgrade Procedure on Windows 98SE and Millennium

1. Obtain the latest driver set from your direct modem supplier.

2. Run the upgrade utility -- sm56set.exe, and follow the prompts

Modem Upgrade Procedure on Windows 2000 and Windows XP

1. Obtain the latest driver set from your direct modem supplier.

2. Open the Windows Control Panel

3. Double click the System Icon.

4. Select the Hardware tab and Select the Device Manager button.

5. Double Click the Modems item.

6. Right Click on the Motorola SM56 Modem device and select Properties from the popup menu.

7. Select the Driver tab and press Update Driver button.

8. Follow the prompts and point to the location where you have stored the latest driver.

9. Select Yes when asked to reboot the system.

Modem Rollback Procedure (Windows XP only)

1. Open the Windows Control Panel

2. Double click the System Icon.

3. Select the Hardware tab and Select the Device Manager button.

4. Double Click the Modems item.

5. Right Click on the Motorola SM56 Data Fax Modem device and select Properties from the popup menu.

6. Select the Driver tab and press Roll Back Driver button.

7. Select Yes when asked to reboot the system.

# 8 Changing the Operating System

The Motorola SM56 modem supports the following Operating Systems. For some operating systems the installation packages are the same whereas for others the packages are different as explained in the following table.

Operating Systems | Installation Package Name
Windows XP 64 | \x64\W2KXP\
Windows XP | \x32\W2KXP\
Windows 2000 | \x32\W2KXP\
Windows Millennium | \x32\WME\
Windows 98 SE | \x32\W98\

If you upgrade from an OS to another, which uses the same driver, the SM56 will continue to function as before. No new drivers are required. However if you upgrade to an OS with a different set of drivers, you must get a new set of drivers for that operating system. Contact your SM56 modem supplier for driver status and updates. Therefore, if you change from Windows 95/98SE to Windows 2000 and Windows XP you must get a new set of drivers for that operating system.

# 9 Improving DirectX Speakerphone Performance and Quality

Note: This section applies only to the speakerphone modem which uses Windows Direct X and the PC sound system instead of dedicated voice hardware (ie: voice CODEC on the modem board). If your modem is Data/Fax only please ignore this section.

The following sound system tuning can be done via the Windows Master Volume control -- double click the speaker icon in the Windows system tray. Please be aware that different sound systems have different configuration options, so not all volume and recording windows look the same or provide you with the same options. Or indeed some of the window and control names can be different.

Master Volume Control (Playback/Speaker)

All balances should be muted except for the "Wave Balance" and the "Volume Control Balance".

Recording Control (Recording/Microphone)

The only balance selected should be the "Mic Balance". All the other should not be selected or muted depending on the selections given (somewhat sound system dependent). To be sure, it is also recommended to keep the levels of the unselected balances in the recording control window to minimum setting. Also in case the Microphone gain is too low (rarely) then you can always boost it up by a multiple of 10dB by going to "Options" and to "Advanced Controls" and clicking on the "Advanced" icon. In the "Advanced Controls for Mic" window check the boost box and close the window to boost the microphone level. Conversely, if the gain of the microphone is too high and you talk too close to the microphone, then the voice will be saturated and noisy. If this is the case deselect the "Mic Boost" check box.

# 10 Contact Information

If you have a problem with the SM56 modem, ensure that the problem and its solution are not shown in the Troubleshooting section. If you cannot resolve it through this list first contact your direct SM56 modem or PC supplier.

Modem related information should include as much detail as possible to allow support teams to qualify and reproduce (if necessary) the problems, including:

Information about your modem:

· SM56 modem driver version number (find this by recording the modem's response to the ATI3 command)

Information about your setup:

· The telephone number you are calling from.

· The telephone number you are calling to.

· If performing a lab test, a detailed description of the equipment used.

· The remote modem information.

· Direct external analog telephone line or through a PBX -- use direct analog lines where possible.

Information about the problem:

· The actions and steps that you performed.

· A description of what you saw; be specific.

· A description of what you expected to see.

· If possible, a description of what you saw using other modems under the same conditions.

# 11 Legal Notice

© Motorola, Inc. 2006

MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their respective owners.

Vista, Windows® XP and Windows® 2000 are registered trademarks of Microsoft Corporation. All other product or service names are the property of their respective owners.

Readme Latest Updated - April 3, 2006